환불 정책

REFUND & RETURN POLICY

Thank you for shopping with us. We want you to be completely satisfied with your purchase.

QUICK OVERVIEW

• Return Window: Within 30 days of receiving your package
• Eligibility: Unworn, unused, with original tags and packaging intact
• Return Contact: juste.et.chloe@outlook.kr (Prior authorization required)

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1. HOW TO INITIATE A RETURN

To request a return, please email us at juste.et.chloe@outlook.kr with your Order Number and Reason for Return.

IMPORTANT: Return shipping instructions and the designated return address will be provided ONCE your return request is approved via email. Items sent back to us without prior authorization will NOT be accepted.

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2. ELIGIBILITY & CONDITIONS

To qualify for a full refund, your item must meet all of the following requirements:
• Must be in the original condition (unworn, unwashed, unaltered)
• Original brand tags and packaging must be intact
• Must include proof of purchase (order confirmation email or receipt)

Non-Returnable Items:
• Customized or personalized products
• Items marked as Final Sale

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3. DAMAGED OR DEFECTIVE ITEMS

Please inspect your order upon arrival. If your item arrives defective, damaged, or if you receive the wrong product, please contact us immediately at juste.et.chloe@outlook.kr with photos so we can resolve the issue right away.

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4. EXCHANGES

The fastest way to process an exchange is to request a return for your original item, and place a new order for the desired item once your return is approved.

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5. REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be automatically credited back to your original payment method within 5–10 business days.